Latotech has specialized personnel in order to provide a quality service to customers, which, on the one hand, offers technical support to customers, but also helps solve specific problems in the different devices.

Latotech provides its customers with a series of daily services that our collaborators must perform so that all the computer devices in the company work perfectly. Among them, we can highlight verification of vulnerabilities in the security of systems, installation of operating systems, verification of the operation of software and hardware, database backups, system update, configuration, and installation of internal and external networks.

Some of the functions of our technical support team are:

• Attention to queries to our customers.
• Software and tool management.
• Diagnosis and troubleshooting.
• Delegate inquiries to the appropriate support channel.
• Check that all hardware and software are working correctly.
• Design and execute maintenance plans that cover the entire IT infrastructure available to the organization.
• Perform, safeguard and control the backups of all the information that the company considers sensitive.

Latotech offers the following types of computer technical support:

• Telephone technical support.
• Technical support by chat.
• Remote technical support.
• Face-to-face technical support.

Of course, the agreement outlines the level of service needed clearly, but there is something else. When we engage in a customer’s IT infrastructure, we uncover their strengths and weaknesses and provide recommendations on optimizing and increasing reliability. The total quality control is executed by our experts, and service project managers who serve the client throughout the term of the contract 24/7.